Contacting the issuing company could help save time when changes need to be made that can only be completed by the issuing company's administrator.

Here is a list of common situations that warrant communicating directly with the issuing company:

Exercises	Questions about certificate issuance, exercise approval, and exercise payments Reporting an existing exercise that is not reflected in your portfolio Requesting an exercise cancellation
Exit transactions	Questions related to company dissolution, an IPO ("going public"), M&A (Mergers & Acquisitions), or other secondary transactions
Incorrect security information	Reporting an incorrect name on a security Reporting incorrect security details, such as the count, strike price, issue date, vesting schedule, etc. Reporting converted/expired securities that are still reflected as Outstanding
Missing securities	Questions about securities canceled without explanation Reporting a failure to reissue securities that were canceled due to partial transfer

How do I contact the issuer if my question isn't related to a specific security?