When stakeholders contact your company through Carta, your designated Stakeholder contact will receive an email notification with the stakeholder’s message.
Log into Carta and navigate to Cap Table > Reported issues. If there are any unresolved issues, they’ll appear in a table for your review.
Determine whether or not to take action to resolve the issue on Carta, or dismiss it. Take the appropriate steps, then return to the Reported issues page.
Users with Full access permissions can click Resolve, or Dismiss the issue through the button to its right. You’ll be asked whether you’d like to email the stakeholder before you continue.
For record keeping purposes, resolved and dismissed issues are logged in the Archived tab of the Reported issues page.