Scope of Services: Data Collection (Full Service)
Portfolio Insights Implementation Timeline
Stages | Service | Estimated time of completion | Responsible party |
Stage 1: Setup | Kickoff Call Explaining Process | 20 min | Carta / Investment Firm |
Complete Onboarding Template & Schedule of Investments Upload Form | 5 min / Portfolio Company | Investment Firm | |
"Portfolio Insights Introduction" email sent to portfolio companies | 1 min / Portfolio Company | Investment Firm | |
Stage 2: Review | Build Carta Account and Clean up | 10 min / Portfolio Company | Carta |
Account Overview Call with PI Associate | 20 min | Carta / Investment Firm | |
1 min / Portfolio Company | Investment Firm | ||
Configure Request for Information as needed | 0.5 min / Portfolio Company | Investment Firm |
Client acknowledges that:
Carta will rely on the completeness and accuracy of the materials and information provided by Client's portfolio companies;
Client is solely responsible for the accuracy of the information provided by Client or Client’s portfolio companies to Carta; and
Carta will not independently verify any information provided.
Portfolio Insights Request for Information Timeline
Stages | Service | Estimated time of completion | Responsible party |
Stage 3: Send Request and Process Data | 5 min | Carta | |
1 min / Portfolio Company | Portfolio Companies | ||
Manage which portfolio companies receive Automated Email of Reminders Requested Data | 0.5 min / Portfolio Company | Investment Firm | |
Upload portfolio company data | 20 min / Portfolio Company | Carta | |
Check-in with Client post portfolio company data submission | Carta / Investment Firm |
Portfolio Insights Subsequent Request for Information Timeline
Stages | Service | Estimated time of completion | Responsible party |
Stage 1: Setup | Add new investments | 1 min / Investment Firm | Carta / Investment Firm |
Remove portfolio companies through the Configure Request for Information | 0.5 min / Portfolio Company | Carta / Investment Firm | |
Configure Request for Information as needed | 0.5 min / Portfolio Company | Carta / Investment Firm | |
Update Firm's Carta Account, as needed | 0.5 min / Portfolio Company | Carta | |
Stage 2: Review | Quarterly Request for Information Overview Call with Account Manager | 20 min | Carta / Investment Firm |
Update portfolio company Points of Contacts, Select Intended portfolio companies to Send Requests, and Send Request for Information email. | 1 min / changed Portfolio Company | Investment Firm | |
Stage 3: Send Request and Process Data | 5 min | Carta | |
1 min / Investment Firm | Portfolio Companies | ||
Manage which Portfolio Companies receive Automated Email Reminders Requested Data | 0.5 min / Portfolio Company | Investment Firm | |
Upload portfolio company data | 20 min / Portfolio Company | Carta | |
Check-in with Client post portfolio company data submission | Carta / Investment Firm |
Portfolio Insights Services
Service | Client responsibility | Carta responsibility |
Onboarding of Client’s schedule of investments and portfolio company contact(s) | Provide Carta with all investments to be loaded into the Carta platform on a quarterly cadence (not required for Carta Fund Administration clients). | Onboard Client's new investments onto the Carta platform on a quarterly basis. |
Update Carta platform with updated contact information for each portfolio company. | ||
Portfolio company / Client communication | Maintain the Request For Information ("RFI") Configuration page, indicating which companies to reach out to, what information to collect, and if automatic follow-ups should be sent. | Provide best practice guidance and support articles. |
Provide Carta with information on RFI timeline: The date RFI should be sent to portfolio companies; The date company data is due; and The expected close date of the RFI process. | Confirm the timeline for the RFI prior to sending each RFI (portfolio companies are typically given an initial 2 week deadline, with Carta following up for an additional 4 weeks for a 6 week collection process). | |
Approve any additional language they would want to include in the RFI template email before Carta sends RFI email. | Confirm with Client the additional language the Client wants to include in the RFI template email that will be sent to portfolio companies. | |
Send out the request for information email to all portfolio companies and automated follow ups based on a predetermined cadence. | ||
Notify portfolio companies of Client’s relationship with Carta to facilitate data collection (Carta can provide recommended email template at Client’s request.) | Email communication with Client’s portfolio companies for collection of source documents. | |
Portfolio company data collection and processing | If Client directs Carta not to contact any specific portfolio company, it must provide the PI team with the relevant source documents for that company in order for Carta to complete the data processing. | Quarterly collection and uploading of the following data upon the receipt of complete capitalization source documents: -- Summary capitalization table -- Rights and preferences of preferred shares/units. |
If Client directs Carta not to contact any specific portfolio company, it must provide the PI team with the relevant source documents for that company in order for Carta to complete the data processing. | Quarterly collection and uploading the following data upon the receipt of complete financial and KPI source documents: -- Standardized latest quarter, and forecasted financial statements including -- Income Statements, -- Balance Sheets, and -- Cash Flow Statements (supported financial categories provided on request); and -- Standardized KPIs | |
All data for a particular portfolio company will be made available to the Client by the PI team within ten (10) business days of receipt of all requested information. | ||
The PI team will make available to Client data for a particular portfolio company no more than 10 business days after the data has been received for that portfolio company | ||
Upon closing an active RFI, the PI team will not process additional information until the following RFI period. | ||
Carta account overview and support | Each Client will have a dedicated Portfolio Insights analyst (hands-on assistance). | |
Carta will provide demos to review the following and any other questions or needs of the Client: -- Display of portfolio company standardized financial statements -- Display of portfolio company-provided KPIs -- Report and export features -- Display of portfolio company cap table and investment details -- Scenario modeling tools -- Other account features | ||
