Issues logging into or using Carta are often due to web browser or configuration settings. Try the following:

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Use a compatible web browser

Carta supports the latest two versions of Chrome, Firefox, Safari, and Edge. Ensure that you are using a supported browser and that it's up-to-date. Most browsers will update automatically when restarted.

If you are using an older computer, try installing Chrome or Firefox, which provide updates for older systems.

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Clear your cookies

Cookies can sometimes cause issues with logging in. Try using a different browser or clearing your cookies and restarting your browser. Click on the supported browser in the list below for instructions on clearing cookies:

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Disable browser extensions

Some browser extensions may cause issues with logging into Carta. Try disabling your browser extensions or using another browser. Click on the supported browser in the list below for instructions on managing browser extensions:

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Try a private browsing mode

Many issues are resolved when using a private browsing mode, such as an incognito window in Chrome. Private browsing modes disable cookies and browser extensions, which is often the fastest way to troubleshoot issues with your web browser.

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How to troubleshoot issues logging into Carta