Scope of Services: Loan Operations - Software Platform

With the Carta Loan Operations software platform, you can:

View and manage loan terms for private credit investments
Track and report on covenant compliance using platform-driven calculations
Monitor and reconcile cash flows, including interest accruals and payment tracking
Provide borrowers and lenders with secure read-only access to performance reports
Centralize amendments, restatements, and supporting documentation
Generate automated monthly reports for internal and external stakeholders
Maintain an audit trail of loan performance over time

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Onboarding process:

Kick-off call: Our implementation team will walk you through the onboarding process, including data requirements and platform capabilities.
Data collection and upload: We’ll work with you to configure your Carta Loan Operations account using your existing loan portfolio and supporting materials.
Final review and Carta Loan Operations tutorial: We’ll schedule a call to review your configured platform and provide a walkthrough. Onboarding typically takes 4–6 weeks after receipt of all required documentation.

Carta will:

Configure your initial loan portfolio in the Carta Loan Operations platform based on material documentation provided
Set up borrower and lender access to their respective portals based on your instructions
Provide training and support resources on how to navigate and use the platform
Maintain the software platform and offer technical support for system issues

You are responsible for:

Providing all required loan, borrower, and lender documentation during the onboarding phase (materials should be submitted within 2 weeks to ensure a timely implementation)
Uploading new loans, amendments, modifications, covenant inputs, and any reporting deliverables after initial implementation
Certifying the right to use any data provided and ensuring data accuracy for all reporting and calculations
Managing servicing responsibilities, including determining and acting upon defaults, breaches, and notices
Ensuring borrower and lender access remains current and secure
Performing internal AML/KYC procedures as needed (Carta does not provide these services by default)

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DISCLOSURE: This communication is on behalf of eShares, Inc. dba Carta, Inc. ("Carta"). This communication is not to be construed as legal, financial, accounting, or tax advice and is for informational purposes only. This communication is not intended as a recommendation, offer, or solicitation for the purchase or sale of any security. Carta does not assume any liability for reliance on the information provided herein.