Carta Fund Admin Payment Processing Service Level Commitment
Payment Request Guidelines:
Payment Processing Hours of Operation: 9AM EST (6 AM PST) - 6 PM EST (3 PM PST)
Payment requests received by Carta between 3 PM EST (12PM PST) - 6PM EST (3PM PST) will be setup for approval on a best-efforts basis on the same business day or the following business day.
Payment requests received by Carta after 6PM EST (3PM PST) will be actioned the following business day.
Payment Type | Service Level Commitments |
Investments | Same Business Day Received by 3PM EST (12PM PST) - Setup by 5PM EST (2PM PST) |
Intercompany/ Management Fees | Same Business Day Received by 3PM EST (12PM PST) - Setup by 5PM EST (2PM PST) |
Distributions | 5 Business Days Setup by 5PM EST (2PM PST) on Distribution date |
CCL Paybacks | Same Business Day Received by 3PM EST (12PM PST) - Setup by 5PM EST (2PM PST) |
Expenses | Next Business Day Received by 3PM EST (12PM PST) - Setup by 5PM EST (2PM PST) on the following business day |
Distributions:
Ensure all LPs submit their payment instructions using the Carta platform via the link below.
LPs payment instructions must be submitted 2 days prior to the payment date for timely review of instructions and modifications if needed