Why has my ID not been accepted?

Why has my ID not been accepted?

If your document is not accepted, it could be for a number of reasons.

These can include:

1. The quality of the photocopy / scan:

   • There may be glare / light reflection that obscures the image

   • The image may be too low resolution to read

   • The image may have been cropped so all the details are not visible

2. The expiry date:

   • The ID may have expired. We can only accept valid in date IDs

3. The details on your ID:

   • The details on the ID provided must match your Onboarding Application or Subscriber Information Form / Investor Questionnaire

4. The certification of your ID:

   • The photocopy of your ID must be a certified true copy